Brainfish - Helpcenter down with bad request error – Incident details

Helpcenter down with bad request error

Resolved
Partial outage
Started 4 months agoLasted about 3 hours

Affected

Help Center

Partial outage from 7:44 PM to 10:25 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The logs show that the system falsely tagged some requests as malicious and rejected them. These rejected requests originated from four unique IP addresses, impacting clients.